Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. Whether you are a new player or experienced, understanding the end‑to‑end process from account creation to cashing out ensures a smooth experience.
What You Need First
- Valid email address and mobile phone number for account verification.
- Proof of identity: government‑issued ID (passport or driver’s licence) and recent utility bill.
- A reliable internet connection and a device with a modern browser (the platform is a progressive web app, no download needed).
- Accepter les cookiesed payment method: credit/debit card, e‑wallet (Skrill, Neteller) or bank transfer.
- Minimum age of 18 (or 21 in some jurisdictions) and residency in a permitted region.
- Basic understanding of responsible gambling tools (deposit limits, self‑exclusion).
Account Setup
- Visit the official site via Pointsbet and click the Register button.
- Fill in your personal details: name, date of birth, address, and contact information.
- Create a unique username and a strong password (at least 12 characters, mix of letters/numbers/symbols).
- Agree to the terms and conditions and confirm you are not from a restricted country.
- Verify your email by clicking the link sent to your inbox.
- Complete the KYC process by uploading your ID and proof of address. Approval usually takes 24–48 hours.
- Make your first deposit using a preferred method to unlock the welcome offer.
Calculating Your Bonus
The welcome bonus is typically a match deposit bonus up to a certain amount. For example, a 100% match up to €200 means a €100 deposit gives you €100 extra, totalling €200 in bonus funds. Wagering requirements (e.g., 35x the bonus amount) must be met before withdrawal. Let’s calculate: deposit €100, get €100 bonus. Wagering = €100 × 35 = €3,500. If you play a slot with 95% RTP, expected loss = €3,500 × 5% = €175, which is higher than the bonus. To improve odds, choose high RTP games (e.g., 98% RTP) — expected loss = €3,500 × 2% = €70. Thus you keep €30 of the bonus. Real numbers: you need to wager €3,500, with average return €3,325, so net loss €175. Always check bonus terms for game weightings and max bet limits.
Licence & Player Protection
The platform holds a licence from the Curacao Gaming Authority, which ensures basic player protections. However, unlike MGA or UKGC licenses, winnings from Curacao‑licensed casinos may be subject to local income tax in many EU and Nordic countries. Important: Always consult a tax advisor to understand your reporting obligations. The site uses SSL encryption to protect your data and offers 2FA for account security. Responsible gambling tools are available in your account settings.
Financial Operations
| Payment Method | Deposit Time | Withdrawal Time | Fees |
|---|---|---|---|
| Visa/Mastercard | Instant | 2–5 business days | None (bank may charge) |
| Skrill | Instant | 24 hours | None |
| Neteller | Instant | 24 hours | None |
| Bank Transfer | 2–3 business days | 3–7 business days | Up to €10 |
Minimum deposit is €10, minimum withdrawal is €20. Withdrawals are processed within 24 hours after account verification. Always use the same method for deposit and withdrawal when possible.
Fix It Fast
- Forgot password? Click Forgot password? on the login page, enter your email, and follow the reset link.
- Withdrawal pending for more than 48 hours? Contact live chat or email support with your transaction ID.
- Bonus not credited after deposit? Check if you entered the bonus code (if required) and that your deposit met the minimum amount.
- Game not loading? Clear your browser cache, disable ad blockers, or try a different browser. The PWA can be launched from the browser menu.
- Account locked after multiple failed logins? Wait 15 minutes or contact support to unlock.
- Unable to upload documents for KYC? Use a scanned copy or photo, ensure file size under 5 MB, and formats JPG or PNG.
Common Questions
How long does the initial verification take?
KYC checks usually complete within 24 to 48 hours after you upload the required documents.
Can I play on the platform without downloading an app?
Yes, the site is a progressive web app. You can add it to your home screen from the browser for a native‑like experience.
Are there fees for deposits or withdrawals?
Deposits are free, but your bank may charge a cash advance fee for credit card deposits. Withdrawals are free except bank transfers may incur a small fee.
What is the minimum withdrawal amount?
The minimum withdrawal is €20 for most methods, and you must have met any bonus wagering requirements.
Can I change my payment method after withdrawal request?
No, once a withdrawal is submitted, you cannot change the method. Cancel the request and submit a new one if needed.
How are winnings taxed?
Under a Curacao licence, winnings are not withheld at source, but you are responsible for reporting them according to your local tax laws.
What happens if I don’t use my bonus within the time limit?
Bonuses expire after 30 days if the wagering requirements are not met. The bonus and any associated winnings are forfeited.
Extra Tips
For the best return to player (RTP), focus on video slots with published rates above 97% (e.g., Blood Suckers, Starmania). Avoid progressive jackpot slots as they often have RTP below 94% to fund the jackpot. Table games like blackjack (with optimal strategy) offer RTP up to 99.5%, but note that some bets may not count toward wagering requirements. Always check the game contribution percentage in the bonus terms before playing.
Following this guide, you can confidently manage your account, calculate bonuses, and withdraw funds without surprises.